Service policies & care notes.

The following are draft customer-facing guidelines. Your final booking confirmation and approved terms control the service.

Before your appointment

Provide working access, accurate home size and condition, and notice of hazards, pets, delicate surfaces, parking restrictions and product sensitivities. Secure cash, valuables and sensitive documents. Clear major clutter when safe.

Scope & extras

Cleaning is limited to the agreed checklist. Interior appliances, dishes, laundry, interior windows, excessive trash and specialized detailing require approval and may be priced separately.

Property & safety

We document pre-existing or unexpected damage and pause work where safety is a concern. We do not offer hazardous waste, bodily fluid, mold remediation or pest treatment as standard cleaning services.

Changes, cancellations & quality

Final cancellation windows, refund eligibility, access fees and satisfaction remedies will be provided with the booking quote before payment. No unannounced policy fees apply. Please report missed areas promptly with photographs and the relevant checklist item.

Privacy

Property access codes, guest details and photographs should be handled only for service delivery and authorized quality documentation. Personal spaces are not photographed without permission.